Refund policy

Change of Mind
Changed your mind? You can request a cancellation within 12 hours of placing your order.

Exchanges
Need a different size? No worries. You can easily request an exchange. We’ve made the process quick and hassle-free so you’re always sorted if sizing isn’t right.

Refunds
For cancellations within 12 hours, once approved, you can choose between a refund to your original payment method or store credit for future purchases.

Note
If something’s not right with your order, we’ll make it right.

Exchanges

  • Exchange requests must be made within 7 days of delivery.

  • In some cases, price difference in sale items may be charged.
  • Discount codes used on the original order will not be applicable on exchanged items. Any price difference must be paid by the customer at the time of initiating the exchange.

  • Exchanges are not available on sale orders.

  • You can initiate exchanges directly from our self serve portal:

Cancellations

Orders can be canceled within 12 hours of placement. We strive to accommodate cancellation requests efficiently; orders not yet processed will be canceled and fully refunded. However, if an order has been shipped, we are unable to accept cancellation requests, emphasizing the importance of timely communication from our customers.


All orders are shipped at 4 PM every day. Please send any cancellation requests by 3 PM so we can process them in time. Orders cannot be cancelled once the AWB has been generated.


Please note: Cancellations are not possible on sale orders specifically during campaigns such as Diwali and Black Friday, XMas etc.

Tampered Packages

If your package appears tampered with or the seal is broken, please do not accept the delivery and contact us immediately at support@midnightarchives.shop Once a tampered package is accepted, support@midnightarchives.shop cannot be held responsible for any missing items or damage.

Claims for Damaged, Defective, or Incorrect Items

Customers must report any damaged, defective, or incorrect items within 7 days of delivery. Requests raised after 7 days from the delivery date will not be eligible for return, exchange, replacement, or refund. Unfortunately, we will not be able to assist with such claims beyond this period.